Re*Move

Toyota Prius - a photographic review

Rather than simply post a load of photos into a huge post here on the blog, I've uploaded some Prius photos, to form a photographic review which is hosted on my Flickr account. This set is fully captioned up, so do take a look through and feel free to comment. Click here to go to the set, or on the screengrab preview below:

All our photos, video and material is sharealike creative commons 3.0 licensed, so you can lift and reuse these images as you like. All we'd ask is that you link back to this site.

2010 Toyota Prius - positioning, hybrid system and interior design (on video)

Just before I took off on a recent holiday, a man from Toyota came to pick up a (by then) not so shiny, white, new shape Prius that he'd dropped with me the previous week. It's a sign of how much this car moves the game on from the previous generation vehicle that I was slightly sad to see it go.

We've not hidden the fact that we aren't huge fans of the previous generation car - both as a vehicle in its own right, the image that exists around it, or the generic 'type' of person who seems to drive it. We therefore went into this test with a decent level of scepticism. But the new car is in a different league to its predecessor. It's bigger, yet feels even more at home on city roads. It has a bigger petrol engine, yet is more economical. The thousands who will buy this car, especially those upgrading from the previous model, will doubtless be delighted. For the rest of us who weren't fans before, it's true to say that the Prius is now a competent car which makes a decent case in its own right - you no longer need to make excuses for its hybrid drivetrain nature.

You can read some previous musings I had while actually living with the car here and here, but a couple of weeks after it left MDB towers, three things stand out - and we've split them in to three short videos:

• The image and positioning of this new car - (includes our snapshot verdict)

• The hybrid system, how it works and its three different modes

• The car's interior design, features and equipment (and what we don't like)

For all that we were impressed with the new Prius though, we still can't get over one or two key issues and a few of the bigger picture questions it asks, rather than answers. We'll talk more about that next week in our post test wrap up and review - which will include a full details photoset.

Posted by Joseph Simpson on 2nd November 2009

Fast charging EV batteries and the future of the fuel station

We're heading down a road where large numbers of cars will be powered by batteries in the future. Aside from the cost of batteries (dropping fast), the main reason for consumers to hesitate about jumping into an electric vehicle (EV) in the next few years, is range anxiety. We are not suddenly going to develop cars with batteries in them which will cover 500 miles on a charge, so how are we going to cover longer distance journeys?

The auto industry is (sensibly) proposing a solution which meets the average driver's needs about 95% of the time. You'll be able to drop the kids at school, get to work, and then home again via the shops all on one overnight charge, which you'll do either at or outside your home. But for road trips and non-average commuters, a host of new partner firms (and industries) claim to have a solution to the range problem. Best know of these is BetterPlace - who are developing an electric car charging network in several countries, and who will provide roadside swap stations in Israel and Japan within a couple of years, where you drive in and a depleted battery will be swapped - within two minutes - for a fully charged one.

But there's another solution which falls between the standard eight hour overnight charge, and the battery swap solution. It's known as the "fast charge" and it's a term which is being bandied about with increasing frippery. We've seen a section of the emerging EV industry (both start ups and established auto OEMs) change their tune about this. Back in 2007, no one had an answer to the problem of how to juice up the car's battery quickly if you ran out while on the go. Yet just two years later, here's the stock answer:

Futurama

I was speaking yesterday at Burning Rubber, a LowCarbonSouthWest event.

Southwest England is Britain's first official UK "low carbon development zone". The region has an amazing technology legacy - think Roman Baths, Georgian Cities, Brunel, SS Great Britain, Concorde. It's got great coastline, a strong surf culture, hilly, beautiful cities and green icons like The Eden Project. It's also the part of Britain most closely linked to the idea of the permanent traveller - the South West is Britain's leading hippie region. If it had good, flexible flows of investment capital and more inward and outward migration I'd almost call it Britain's California.

I argued to the audience that while the car industry is working out how to replace combustion engines with electric motors and batteries, it's worth asking whether in twenty or thirty years' time it's what we'll need. Are they simply servicing a declining market, while something else altogether different happens outside the window? Rather than being about electric powertrains, could the real answers be related to something else - how we live and work?

The dangers of designing for a false future

The writer Hamish McRae once told me (in the Hole in the Wall pub in Waterloo) that "the future of how we move is entirely connected to the future of how we work", and his thought has shaped my thinking ever since. Those British and French engineers built Concorde for politicans concerned with national prestige and jobs, and for airlines who where, in the early 1960s (Concorde was launched in November 1962), in the middle of a jet-age boom fuelled by postwar technology and wealth. This had seen tremendous wartime advances in aircraft design and propulsion take us on an incredible performance curve from 1940 through 1960. For context, remember that Concorde was only launched four years after the first transatlantic jet services were launched in 1958 between London and New York. It seemed reasonable back then to believe that speed would dominate as business people would want to be in London for a meeting in the morning and then an evening reception in New York.

Of course, aviation's development curve took on a different path. Instead of getting ever faster flights for an elite, minority "jet set", the 1973 oil shock and the flight of creative engineering talent in the early 70s from mechanical to information technology meant supersonic became a step too far. The reality of work and leisure took over and the world embraced flights for the masses. In the 1960s, airliners replaced ocean liners and airports supplanted seaports (Britain effectively moved its main passenger port from Liverpool to Heathrow) and subsonic airliners went on to redefine flows of migration and underpin and expand globalisation through the '70s, '80s and '90s. Boeing, while getting government funds to develop an SST, cannily developed the 747 as an insurance policy. Pioneers like Juan Trippe (who led Pan Am and is why we have the 747) eventually moved over and people like Freddie Laker and then Herb Kelleher, Richard Branson, Stelios and Michael O'Leary created today's air travel reality. Today we have incredibly low cost flights for the masses supporting migration, everyday business travel and leisure (unfortunately all still powered by 1960s-era engine designs).

Norman Belle Geddes and the 1939 New York Expo

I remind you of the above for context - about how technologies and visions developed in one era often only really create massive change in another one - and how some distract and others define what comes next. Which brings me back to cars, home and work. Today, the majority of people outside the centre of cities live a lifestyle that was first showcased at Futurama, the General Motors' pavilion at the 1939 New York Expo. Americans (and everyone else) were dazzled by designer Norman Belle Geddes's vision that people would live in communities linked to highways, using their own fantastic vehicles to flow smoothly and comfortably from one place to another. We would finally face the death of distance.

Lots of people and businesses loved Futurama. It helped the car industry find a way forward from a Fordist world of slightly dull, standardised mass-made cars, and it influenced the entire world's concept of what urban development should be. The economics of vehicle manufacturing could scale to meet it, property developers loved it, and it suited employers who could access a bigger workforce pool, all addicted (often through debt on car and house finance) to perpetuate the lifestyle. Yet the reality of the cost and blight of the resulting highway infrastructure, congestion, high energy costs, pollution, and the enduring draw of dense, sociable old pre-1940s cities undermined Futurama in fundamental ways.

So in 2009, 70 years on, with General Motors just bankrupt and great tracts of suburban America covered in unwanted repossessed, stripped out McMansions, are we facing the end of Futurama as a blueprint? Has it literally stopped being sustainable?

Hamish McRae's wife is Frances Cairncross. She wrote a book in 1997 called "The Death of Distance". Written 12 years ago, that's as good a place as any to start working out what comes next. It explores how the communications revolution - the internet and mobile phones - will change our understanding of, and response to, distance.

And perhaps the ultimate irony here? Norman Belle Geddes, architect of Futurama, was the father of Barbara Belle Geddes. Some of you will remember that Barbara played Miss Ellie, the epicentre of the Ewing family, in the 1980s TV series Dallas. The one all about the excesses and lure of '80s capitalism, and the power of American oil.

It's ok. My head hurts too.

Mark Charmer is founder and managing director of The Movement Design Bureau. Images: Futurama exhibition. Source - Wikimedia Commons

Burning Rubber - What future for cars?

As we hurtle towards this December's Copenhagen summit, there's almighty global momentum building around how seriously to tackle climate change. And in the end, whatever anyone might say, drastically reducing CO2 emissions implies drastically reducing energy consumption.

I'll be in Bath on Friday, that great Roman and Georgian spa city and powerhouse of British engineering, to talk at a Low Carbon Southwest event on a fairly contentious topic - cars.

It's been organised with Greenbang and the University of Bath. Joe and I have already been doing research for Greenbang - here's Ford's Nancy Gioia talking mass market electric vehicle with us in Detroit back in April.

We'll be exploring what meeting the energy reduction challenge in the car economy really involves. The event quotes the total number of new cars on the road as having risen by 17 per cent in the last decade.

But let me set this out more vividly, with numbers from the Worldwatch Institute:

The world vehicle fleet is estimated to be 622 million. In 2007, 71 million cars were produced, made up of 52.1 million cars and 18.9 million light trucks. In 2000 (remember, Millennium bug, parties, not long ago huh?) the fleet was 500 million. That's a 24% rise in just 7 years. Oh, and in 1950 the entire global vehicle fleet was just 53 million.

So when does the number of vehicles in the world saturate the market? Well it's already happened in key western markets. Yet the car industry still sees the answer as being to plough on and return to sales growth. Every big auto maker (there aren't any others) needs to see growth of at least 2% per year to survive in their current form. Who'd want to be in auto sales right now?

The first question is can this growth be sustained at the big picture level - can people move around with more and more vehicles on roads, while overall energy consumption from auto manufacturing, distribution and daily use gently falls, if we move to cleaner fuels and engines? The second question is what happens if sales growth isn't sustainable - if car sales are about to tip into permanent structural sales decline?

I'm going to focus on the latter and explain how it wouldn't be such bad news - great alternative stuff can replace those lost sales - vehicles we can use more, not less. Services that let us swing between modes of transport in ways we just can't today visualise. All this is possible with existing technology. And it can all be designed in a way that lowers overall energy consumption dramatically.

Of course, there's a third alternative. Moderately more efficient vehicles, gradual decline in auto industry, which adapts more slowly than society and its customers. Occasional death of car makers. No change. That's the one we need to try to avoid.

There's more details on the event here. It's free if you're a company researching low carbon stuff, if you're a designer or engineer or you are involved in low carbon startups.

The event runs from 9.30am to 12.30pm on Friday 2nd October at The Guildhall, Bath BA1 5AW.

Posted by Mark Charmer on 29th September 2009

Finding meaning in Frankfurt - 2009 auto show review

What will the 2009 Frankfurt auto show be remembered for? While you’ve probably read it was all about electric cars, that misses the bigger story from the Messe show floor. This was the moment the auto industry got its mojo back.

Whether this sense of optimism is misplaced (especially when you take into account that scrappage schemes across Europe seem likely to end soon), only time will tell. For now, it serves as an antidote to the damp-squib of Geneva 2009, which was sorely needed.

Carlos Ghosn says "the time for change is now", introducing four Renault EV (or Z.E.) concepts

Back at the turn of the year, people like Renault-Nissan’s Carlos Ghosn were saying things like “I can’t even predict what’s going to happen next month, so don’t ask me about plans for 2010”. In Frankfurt, he assuredly hung Renault’s future on EVs, saying “the time to act is now” before unveiling four electric car concepts, and promising they’d all land by 2012. Whether consumers want them is now the 64 billion dollar question. Should the answer be a full-on no, Renault’s on a very slippery slope. If yes, its alliance with Nissan is extremely well positioned, backed up by its infrastructure partner, Better Place – who placed an order for 100,000 electric Renault’s on the first day of the show.

Alongside Renault’s offerings, BMW was a shoe in for car of the show with the Vision Efficient Dynamics concept. Pictures leaking out prior to the show’s opening didn’t diminish its impact in the flesh, and no-one has missed its relevance to the future of BMW’s M Performance division – previewing a future for high-performance cars in a carbon-constrained world. It’s a great halo car for the Efficient Dynamics campaign, too (which incidentally, is much smarter than the cheesy, over-arching new brand slogan, “Joy”).

BMW's Vision Efficient Dynamics concept, looked terrific from this angle

User research is in the detail: Ford Grand C-Max fold-away seat

What were your favourite details from cars in Frankfurt? The vents on the lower body sides of the VW L1 were far and away my personal highlight, until I looked more closely at the door handles on the Rolls Royce Ghost. But back in the real world, I was quietly impressed with the fold-away centre seat design in the Ford Grand C-Max, a car that otherwise leaves me quite cold. Aimed squarely at young families, I suspect it’s a design feature that will not only make people go ‘oooh’ in the autoshow or dealership, but that they’ll really use in day-to-day life - watch the video below to see a quick demo of how it works.

To say that the seating layout in family cars is important, is as obvious as saying that cars need wheels. But it’s easy to forget that, up until the age of about 20, many of us had difficult relationships with our siblings. Certainly, the idea of sharing a rear bench for several hours with my younger brother rarely filled me with joy, and there would often be a spat ensuing before we’d got beyond the end of the drive! So when the first Renault Scenic (the car that essentially created the c-size MPV segment in Europe) arrived, we’d pestered my dad into buying one within just a couple of months of its launch – mainly because we wanted separate, reclinable chairs, fold away picnic tables and cubbies to keep our own books and walkmen in (no iPods in those days). 

Ford Grand C-Max. Pity the name isn't as original as the folding chair design...

However, the price of all that independent rear chair malarkey was that to fold and remove them was quite a job (I seem to remember reading each chair weighed something like 15kg.) – folding and removing them usually resulting in skinned knuckles. So when Opel moved the game on with the seven-seat Zafira, it invented a very neat seating arrangement termed ‘flex-7’ which meant you could convert the vehicle into a van, without needing to take out all the chairs and leave them at home.

Access to that rearmost row of seats in the 7-seat MPV sector remains something of an issue, however. In the smaller, c-segment market that the Grand C-Max enters, the rearmost pews are only really big enough for kids. Yet to get there, they need (and this applies to most vehicles in the Segment such as the Scenic, Verso etc) to tilt and slide the outermost centre row seat forwards to access the rearmost row. Given that the chairs tend to be heavy, and the strength needed to operate the lever mechanisms which tilt the chairs, this isn’t an ideal arrangement when small people with tiny fingers are typically the ones trying to scramble into the back.

Now you see it...

...and now you don't

In fact, it's quite rare that seven full seats are used in these cars, typically it’s just five or six on the school run. So by allowing the middle row centre seat to be ‘disappeared’ into one of its neighbours, small kids can just walk straight through the vehicle to the back row without needing to get mum or dad to perform chair gymnastics. Ford have spent time designing a centre chair which makes all this possible. As the back tumbles forwards onto the squab, a secondary part of the backrest folds in, allowing the seat to be compact enough to fit inside the outer seat squab. The second device which allows this arrangement to work – and a critical change from the designs found in the opposition, is that instead of being secured to the floor, this centre seat is in fact supported by cantilevering off the outer chair. Once folded away, what’s left is a clear gangway between the two outer seats, allowing kids to simply climb in and walk through to the rearmost row.

It’s one of those ideas that gets you thinking ‘why didn’t anyone think of this before?’ But is a neat, if small, example of user-research led design, where actually observing how families use cars and spending time with them as they go about their lives has resulted in something genuinely useful and new. It’s amusing to hear, too, that Ford’s engineering and design teams aren’t above playing with Lego Technic in order to help them work out how the mechanism would work. We wonder if it was spending time observing kids that gave them that idea too.

Posted by Joseph Simpson on 22nd September 2009

Disclosure: Ford is sponsoring the Movement Design Bureau's research work in 2009

John Fleming - CEO Ford of Europe, talks technology & EVs

Watch John Fleming - Ford's CEO intoduce the company's green technology plans at the IAA in Frankfurt. Like nearly every other major car maker, Ford was focusing on green - as you can see, this is what they opened the show with.

The headline stories were a battery electric version of the European Focus - once again, using a powertrain built by Magna (the ones who just bought Opel and Vauxhall off GM). Then there was the unveiling of EcoBoost - in 1.6l, and 2.0l four cylinder format. EcoBoost is a new design of petrol engine that gives more grunt with less cylinders and cc. We saw and drove the V6 version in the Lincoln MKS and Ford Flex recently. Finally, there was a fitter, sharper Focus Econetic, featuring technology like stop-start, bringing the CO2 down to 99g/km.

It says a lot about the pace of movement in the car industry right now that what might have been an impressive set of annoucements just six months or a year ago, seems comparatively pedestrian when held up against other manufacturers at the show. Most German firms have gone "stop-start", with smart alternators and low-rolling resistance tyres to boot, some time ago. And shortly after the end of this press conference, Renault pretty much hung their corporate future on the electric "Z.E." (zero emission) vehicle - unveiling four concepts, and saying it was committed, in a very big way, to the technology. 

Driving an electric vehicle (EV) - what's it like?

Right now, the vehicle revolution looks set to be electric, but very few people have driven an EV to date. So to dispel a few myths about electric vehicles being about as quick as a milkfloat, or as attractive as a noddy car, we though we'd use our recent experience in the Smith Electric / Ford Transit Connect BEV to tell you what driving an electric car (well, van-based car) of the future might be like.

Starting up

Getting in to Smith’s demonstrator Ford Transit Connect EV is just like stepping into a regular Transit Connect. It looks like any automatic transmission vehicle. There are two pedals and a centrally mounted gearshift, with park, drive and reverse ratios. It’s when you turn the key in the ignition that things get different. Instead of the churn of a starter motor and the flare of revs as an internal combustion engine bursts into life, what you’re instead greeted with is a barely perceptible whining noise, as the car’s 12volt system powers up, and the diagnostics run a check on the traction batteries. Once that’s done and they’re powered up, you hear a ‘pop’ noise as the connectors kick in, signalling the vehicle’s ready.

Moving off

From there, it’s simply a matter of slipping the gearshift into drive, and then silently, eerily, moving away. The lack of sound is – quite unsurprisingly – the thing that takes most getting used to. If you’ve ever sat in a car being pushed or towed with its engine off, the first few yards you cover driving an EV will feel familiar. Your brain, used to the gentle rise of revs from an internal combustion engine, struggles to comprehend that you’re moving without sound. Video:

Accelerating and on the move

Moving away from rest is a doddle. Simply press the accelerator, as you would in an automatic car and the van hurries away from the line with no fuss. Electric motors produce nearly all of their torque from zero rpm, which means good acceleration at low speed, and instead of the rise and fall in acceleration rates (and engine noise) you’re used to from an internal combustion engine, there’s simply a constant, linear accelerative force – as if a giant elastic band has been attached to the front of the van, and is hauling you toward the horizon.

One thing that's worth noting is that you do become more aware of other vehicular noises - from the tyres, wind, and interior of the vehicle. We wouldn't be surprised to see a lot of work going into the next generation of electric vehicles to really try and muffle or eliminate some of this other ambient sound, as we suspect that if - say - the interior developed a creak or rattle in your electric car, it'd really draw attention to itself and prove to be much more noticeable and annoying than in today's internal combustion vehicles. Nontheless, the lack of motor noise makes this whole experience feel, as Vinay suggests from the back seat, “a little star trek” – the van has only one gear ratio, which means you just don’t feel the same sense of acceleration. So it comes as a surprise to look down and find you’re doing 60 miles per hour. This thing is not slow. Video:

Braking

The most noticable driving difference in the Transit Connect EV over a regular car or van is the regenerative braking system. Prius and other hybrid drivers will already be familiar with such systems, which capture energy when a vehicle is slowing down, and feed it back into the battery. The Transit Connect EV has the most aggressively set up type of this system I’ve yet driven – and if you’re clever and read the road ahead, it means you’ll rarely need to touch the brakes. Simply lift your foot off the accelerator, and the vehicle begins to slow – quite quickly – to the extent that, when exiting a motorway at 65mph, the van had brought itself to a stop at the end of the off-ramp, without me touching the brake pedal at all. Video:

Our view

If you’re British and of a certain age, your perception of what an electric vehicle will be like is probably rooted around the milk float – the ancient morning delivery vehicle with a top speed of around 15 miles per hour. Smith Electric, Ford’s partner on this project, actually used to build those vehicles as far back as 80 years ago, but the Transit Connect EV bears so little resemblance to such a device that the method of propulsion almost ought to be given a different name. Both are electric vehicles, but comparing the two is like comparing Issigonis’s original Mini with a contemporary Porsche.

The most complementary thing we can say about the Transit Connect BEV is that it drives at least as well as its internal combustion counterpart, and in many regards it’s better. It easily keeps up with traffic. The lack of drivetrain shunt, engine noise, and not needing to change gear significantly reduces the load on the driver – meaning they’re free to concentrate on the road. Smith report that fatigue and strain levels in drivers of its EVs are significantly lower than in equivalent internal combustion powered vehicles. Critically, in the small delivery vehicle market, this should lead to safer, more aware drivers, who have fewer accidents. The proof of that particular pudding will be in the eating, when these vehicles go on sale in the US next year. But Smith report that of the drivers on its existing fleets who’ve made the jump from gasoline to electric drive, not one now wants to switch back to an internal combustion engine. From a group of drivers who are notoriously hard to please, that’s the best endorsement going.

Posted by Joseph Simpson on 2nd September 2009.

The Movement Design Bureau team visit Smith Electric's production facility in Washington, Tyne & Wear, UK on 17th August 2009. Thanks to Dan Jenkins and everyone at Smith for being so accommodating and patient. Disclosure: Ford is sponsoring The Movement Design Bureau's design and research work in 2009

Does the car industry now get it... whatever 'it' is?

The past few weeks have seen a flurry of activities by the car companies, and their design and marketing departments, to take social media to another level and exploit its potential usefulness for designing and selling future vehicles.

First came GM with its LAB. GM has been in the social media auto world for a long time, but the Lab was a new way to test the waters with some of its more 'skunkworks' projects – such as the 'bare necessity' car and truck concepts, which you can see more of here.  What's interesting is that it gives designers, who remain - to quote Roland Barthes (yet again) "unknown artists" who are creating the "gothic cathedrals of our era" a window out into the world, and respectively, one back in to them. The videos are over-produced and slightly inauthentic feeling (the hands of a slightly nervous PR team are all over them), yet the Lab presents a platform, which, outside of the razzmatazz of the auto show, might be one of the only ways for a team to test an idea, and open up a dialogue about what they're doing, outside of the company.

The power of social in this respect seems to be growing - with the web going all-a-chatter just a couple of weeks back, when GM canned a proposed SUV, apparently in part, due to adverse responses on twitter.

GM's bare necessities car, showcased with its LAB platform

Next comes Fiat, downsideupdesign drawing our attention to their 'Mio' project, which is openly 'collecting' user research via the web, as part of the early process for developing a young person’s car, which will be showcased at a forthcoming Sao Paulo auto show. The interesting bit is that Fiat is going to openly publish all of the information it collects, licensing it under creative commons. Why interesting? Because it represents a u-turn in an industry famed for its secretive research and development processes. Furthermore, it means that others can not only reference and use the research in their projects, but critique and analyse the information, and the way Fiat use and interpret it.

While at first glance what's interesting about all of this is that it simply provides greater volumes of available raw data, what'll really be interesting is following the creative process of how Fiat translates this into something physical, and - in particular - how their reading of the data differs from that of other (outside) observers.

I'll come back to that in a minute, but it's worth mentioning the third project in this arena right now, which is Audi's (facebook log in required). As part of the development process for the LA design challenge, Audi is asking users on its facebook fan page for their input to the development of its entry to this year’s competition, which sees the car design studios of Southern California competing to design a youth-orientated car for 2030. This will only exist in 2D form, and is traditionally a place where we see designers experiment with the sublime and the ridiculous. As such, this is a low-risk, semi-serious dipping of its toes into the shark-infested waters of social media for Audi. It does signal though, that crowd-sourced ideas, and social media research could play some part in future car developments and marketing campaigns.

Audi design video from its Facebook / LA design challenge page

So what? I hear you ask about all of this. Well, let’s get the positives out of the way first. The auto industry is repeatedly accused of lagging behind other sectors when it comes to getting on new bandwagons. No such worries with social media - the train has left the station, auto industry onboard (for once). Secondly, it’s one of the simplest, fastest, most high-profile ways for an industry which has been repeatedly accused of ‘not listening’ to customers, to actually engage them and show it’s interested in their view.  

The question is, does all this mean that the auto industry now ‘gets it’? Is this a way of acknowledging the development processes needs to change, that it needs to listen more, open up, and that user-based design and research has much to offer?

I’m honestly not sure. On one hand, thinking and attitudes – in some companies – is clearly changing. On the other, using social media platforms for data collection and user research is a complete no brainer – and is becoming a prerequisite of proving that you’re a contemporary company.

But the ‘is it marketing bullshit’ or ‘is it genuine new engagement’ argument actually misses the point. Because simply having conversations, running competitions, asking for input and conducting user research online is only the first stepping-stone, and arguably not the most important. What’s missing today is the bridge between talking to customers and collecting information from them, and when the designer first picks up his or her pencil in anger. At the moment, the bridge between these two places is called 'marketing', but it has oft proved inadequate at helping deliver products people want, or in helping companies successfully innovate. In my view, there’s a clear role being created, which exists between the data collection point (be that online or in the real world), and the marketing and design teams. An ‘auto analyst’ if you will – whose critical skills are three-fold

• Being able to ask the consumer the right questions in the first place
• Analysing the data, digging deeper than the raw numbers, and testing the conclusions that these new types of research – or indeed other existing methods – lead to

• Translating the findings of research and user engagement into meaningful insight, which marketing and design teams understand and can work together around.

At the moment, social media-based user research in the auto industry is in danger of just becoming 'the next big thing' - jumped on by marketing teams as something new and radical, that they’ve got to have in order to look contemporary, but which ultimately is being treating as just another marketing method. Left like this, the results of these – often worthwhile and interesting - new means of research and engagement seem destined to be the subject of the same frowning and eye-rolling from the designer, engineering and planning teams who are ultimately charged with designing the ‘fallout’, that exists in the industry today. 

Related reading:

User research on the Ford Fiesta - the view from real life Antonellas

Drew Smith on the car industry's failure to do digital

Posted by Joseph Simpson on 1st September 2009. Hat-tip to Drew Smith at Downsideupdesign for sparking the train of thought that led me to this

Images: Joe Simpson and Drew Smith talk future auto in London - June 2009 (Mark Charmer); GM bare necessities car (GM), Audi video (Audi)