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Moonlighting on Downsideupdesign... Geneva auto show Podcast #1

Still not had your fill of this year's Geneva auto show? Well then why not head over to Drew Smith's downsideupdesign blog, where you'll find me guesting on their first podcast, in which Drew and myself disect the design and strategy behind Geneva's most important production debuts (and at times, that disection perhaps comes closer to vivisection...don't say we didn't warn you!)

Click on the screen grab below to head through to downsideup's site, or here to go direct to the video on blip.tv

With thanks to Drew for conducting the podcast, and putting in all the edit time...Check back soon if you'd like to see us rake over some hot coals in the form of Geneva's concept cars.

Posted by Joseph Simpson on 11th March 2010

Geneva auto show 2010 - some things you might have missed...

By now, you'll no doubt have read all about the cars and concepts that you were interested in at last week's Geneva auto show. But if you've still apetite to digest and cogitate, Drew Smith - of the Downsideupdesign blog - and myself are producing a two part podcast with pics to cover all of the major production debuts and concepts, which you'll be able to see/hear in the next few days. For now though, you might be interested in some of the details, elements and irreverant bits and bats that I noticed in the Palexpo last week. So without further ado...

Citroen reimagined the ReVolt from Frankfurt as a racer for the road in the form of the SurVolt (above). Only Citroen could get away with painting it gloss blue, matte grey, pink and orange. But they did. Note these graphics - they were quite fun, a play on PCBs - used to signify the electric drivetrain.

Meanwhile over at Mercedes (above), they'd got wood... (sorry, couldn't resist). The use of wood laminates in this interior was fantastic - it vied with the Pegueot (see below) for concept interior of the show, and previews an altogether more 'light of touch' future Mercedes interior design language...

Peugeot marked its return to form with the SR1 (although special note to the glorious bike also on the stand) - which previews the brand's altogether more acceptable new face (thank god the rictus grin's gone). But it was the interior that really stood out in this car...great work Julien et al:

Speaking of gorgeous things, here's a shot of the superb little Pininfarina Alfa Duettotanta that makes me go a little bit weak at the knees...

Hitting the floor in Frankfurt - IAA 2009

Just before we hit the Frankfurt show floor, Mark asked Joe about what his expectations were for the Frankfurt motorshow. Let's see if these pereceptions change over the next couple of days...

Posted by Joseph Simpson from the Frankfurt show floor on 15th September 2009

Does the car industry now get it... whatever 'it' is?

The past few weeks have seen a flurry of activities by the car companies, and their design and marketing departments, to take social media to another level and exploit its potential usefulness for designing and selling future vehicles.

First came GM with its LAB. GM has been in the social media auto world for a long time, but the Lab was a new way to test the waters with some of its more 'skunkworks' projects – such as the 'bare necessity' car and truck concepts, which you can see more of here.  What's interesting is that it gives designers, who remain - to quote Roland Barthes (yet again) "unknown artists" who are creating the "gothic cathedrals of our era" a window out into the world, and respectively, one back in to them. The videos are over-produced and slightly inauthentic feeling (the hands of a slightly nervous PR team are all over them), yet the Lab presents a platform, which, outside of the razzmatazz of the auto show, might be one of the only ways for a team to test an idea, and open up a dialogue about what they're doing, outside of the company.

The power of social in this respect seems to be growing - with the web going all-a-chatter just a couple of weeks back, when GM canned a proposed SUV, apparently in part, due to adverse responses on twitter.

GM's bare necessities car, showcased with its LAB platform

Next comes Fiat, downsideupdesign drawing our attention to their 'Mio' project, which is openly 'collecting' user research via the web, as part of the early process for developing a young person’s car, which will be showcased at a forthcoming Sao Paulo auto show. The interesting bit is that Fiat is going to openly publish all of the information it collects, licensing it under creative commons. Why interesting? Because it represents a u-turn in an industry famed for its secretive research and development processes. Furthermore, it means that others can not only reference and use the research in their projects, but critique and analyse the information, and the way Fiat use and interpret it.

While at first glance what's interesting about all of this is that it simply provides greater volumes of available raw data, what'll really be interesting is following the creative process of how Fiat translates this into something physical, and - in particular - how their reading of the data differs from that of other (outside) observers.

I'll come back to that in a minute, but it's worth mentioning the third project in this arena right now, which is Audi's (facebook log in required). As part of the development process for the LA design challenge, Audi is asking users on its facebook fan page for their input to the development of its entry to this year’s competition, which sees the car design studios of Southern California competing to design a youth-orientated car for 2030. This will only exist in 2D form, and is traditionally a place where we see designers experiment with the sublime and the ridiculous. As such, this is a low-risk, semi-serious dipping of its toes into the shark-infested waters of social media for Audi. It does signal though, that crowd-sourced ideas, and social media research could play some part in future car developments and marketing campaigns.

Audi design video from its Facebook / LA design challenge page

So what? I hear you ask about all of this. Well, let’s get the positives out of the way first. The auto industry is repeatedly accused of lagging behind other sectors when it comes to getting on new bandwagons. No such worries with social media - the train has left the station, auto industry onboard (for once). Secondly, it’s one of the simplest, fastest, most high-profile ways for an industry which has been repeatedly accused of ‘not listening’ to customers, to actually engage them and show it’s interested in their view.  

The question is, does all this mean that the auto industry now ‘gets it’? Is this a way of acknowledging the development processes needs to change, that it needs to listen more, open up, and that user-based design and research has much to offer?

I’m honestly not sure. On one hand, thinking and attitudes – in some companies – is clearly changing. On the other, using social media platforms for data collection and user research is a complete no brainer – and is becoming a prerequisite of proving that you’re a contemporary company.

But the ‘is it marketing bullshit’ or ‘is it genuine new engagement’ argument actually misses the point. Because simply having conversations, running competitions, asking for input and conducting user research online is only the first stepping-stone, and arguably not the most important. What’s missing today is the bridge between talking to customers and collecting information from them, and when the designer first picks up his or her pencil in anger. At the moment, the bridge between these two places is called 'marketing', but it has oft proved inadequate at helping deliver products people want, or in helping companies successfully innovate. In my view, there’s a clear role being created, which exists between the data collection point (be that online or in the real world), and the marketing and design teams. An ‘auto analyst’ if you will – whose critical skills are three-fold

• Being able to ask the consumer the right questions in the first place
• Analysing the data, digging deeper than the raw numbers, and testing the conclusions that these new types of research – or indeed other existing methods – lead to

• Translating the findings of research and user engagement into meaningful insight, which marketing and design teams understand and can work together around.

At the moment, social media-based user research in the auto industry is in danger of just becoming 'the next big thing' - jumped on by marketing teams as something new and radical, that they’ve got to have in order to look contemporary, but which ultimately is being treating as just another marketing method. Left like this, the results of these – often worthwhile and interesting - new means of research and engagement seem destined to be the subject of the same frowning and eye-rolling from the designer, engineering and planning teams who are ultimately charged with designing the ‘fallout’, that exists in the industry today. 

Related reading:

User research on the Ford Fiesta - the view from real life Antonellas

Drew Smith on the car industry's failure to do digital

Posted by Joseph Simpson on 1st September 2009. Hat-tip to Drew Smith at Downsideupdesign for sparking the train of thought that led me to this

Images: Joe Simpson and Drew Smith talk future auto in London - June 2009 (Mark Charmer); GM bare necessities car (GM), Audi video (Audi)

The last 12 months of auto design - Joe's favourite things

I returned from France a few days ago to find Robb and Mark discussing the last 12 months of cars and car design, because they were thinking about which ones ought to be entered into the upcoming Spark design Awards.

While the auto industry’s been in the doldrums for some time now, Spark Awards provides an opportune moment to take a look at some of the more interesting cars, concepts and automotive details of recent times. So without further ado, here’s a scratch list of some Simpson favourites…

BMW Gina

Designed years ago, but then dumped in a secret hanger until such time when BMW needed an on-demand concept to unveil (the opening of BMW-Welt proved to be just such an occasion), BMW’s Gina is arguably the single most innovative thing to have happened in auto design for years. As its mastermind Chris Bangle remarked at unveiling “what do we need the skin of a car for anyway? What is it made out of? Does it have to be made of metal?” Too few ‘what if’ questions are asked in the auto world, and the moments that they do happen are typically hidden from public view – as this one was for so long. But we’re glad it finally saw the light of day, and that like all the best concepts it asks more questions than it answers.

Nissan Cube

In a world where even family hatchbacks are competing to set the fastest time in the class around the Nurburgring, Nissan offers a leftfield approach. The Cube has been around in Japan for years, but now Europe and the US are getting the second generation. Why? Nissan realise that most drivers aren’t interested in the minutae of cornering finesse, or top speed; they’re interested in something that manages to provide huge utility, but have personality at the same time. The Cube has both in spades. Essentially a box-on-wheels, it features a ‘sun and moon’ set of dials, ‘curvy wave’ seating, and asymmetric styling in the shape of one side rear window turning around the corner into the rear windshield. When he had one on test recently, Michael Banovsky noted “I feel awful leaving the cube downstairs at night. He looks so sad”. It’s the kind of car that elicits such feelings. Jean Jennings, Automobile Magazine and long-time Spark friend, raved about it to us recently, too.

 

Audi LED lights

They’re by no means universally loved, nor were Audi first to introduce LED headlight technology, but through smart design strategy and brilliant detailed execution, Audi have taken ownership of the LED headlight. Subtly different on the R8, A6, A5 and A4, the wavy bands of bright white lights, piercing through the daylight when in DRL mode, are now as much an Audi identification hallmark as the shield grille and four rings - leaving you in no doubt as to just which type of car is behind you, and would like you to move over, thank you very much…

J Mays: Ford's Global Design Chief on why 'the computer is today's hotrod'

Roland Barthes suggested that cars were the modern day equivalent of Gothic Cathedrals, “the Supreme creation of an era. Conceived with passion by unknown artists”. That's still true to this day. While fashion designers and architects have become household names and outright superstars, car designers are little known, often lost in the cloak of their brand’s identity. Of all the names that the average non-car nerd may have heard of, three are most likely to stand out: Patrick le Quement, Chris Bangle, and J Mays. So with le Quement retiring after 22 years as head of Renault design, and Bangle recently leaving BMW under unclear circumstances, this leaves Mays as arguably the most publicly recognisable car designer in the world right now.

Calm and unassuming in person, you’d never know that Mays was responsible for the design direction of (and for the hundreds of designers behind) Ford’s various brands and nameplates. Up until recently of course, this not only included Ford, Lincoln and Mercury - but Volvo, Jaguar, Land Rover and Aston Martin too. This led Mays to describe his job as being “about a mile wide and an inch deep.” But with PAG disbanded, and Volvo about to follow Jag, LR and Aston out of the Ford stable door, Mays seems pleased that his job is becoming “an inch wide and a mile deep.”

Clearly, he’s got more time to focus on making Ford’s core products stellar once again (recent cars such as the Flex and Taurus suggest this is already happening), along with giving under-nourished Lincoln and Mercury some love too. It’s the Lincoln C concept – unveiled at Detroit’s NAIAS in January 2009 - that we were primarily in town to talk to him about. Yet while that car is well worth a closer look, it’s the bigger issues facing the car industry and the world of car design that we really wanted his views on.

The Lincoln C Concept in Ford's product development studio

So here, Mays - the man behind VW's famous Concept One and Audi's influential Avus – who now also acts as Ford’s Chief Creative Officer, gives his views on a whole host of design subjects. From why the computer is today’s hotrod, to how he believes Ford is leading the way in user research, and why the skill-set of tomorrow’s car designer might need to be quite different to that of today’s.

As Ford moves forwards with its ‘One Ford’ strategy, it’s likely that many of the things you see from the brand will have been touched by the hand of Mays. So watch the video at the top of the article, to get an insight into how the future of the blue oval might look…

Full transcript follows, link to full unedited interview at bottom of the transcript>>