Re*Move

User research on the Ford Fiesta: the view from some real life Antonellas

Ford is proud of the new Fiesta. It's been Europe's best selling car, pretty much every month since its launch. And having spent much of last weekend driving one, and clobbered through the 400 mile Newcastle to London journey in one, in one go - it's easy to see what all the hype is about. The car is good. It looks relatively fast, even when it's stood still. It drives like any contemporary European Ford (which is to say, extremely well), and Ford considers it good enough to be going on sale in the US next year. It's even full of so-called big car features - keyless entry, leather uphulstery, ipod integration - that sort of thing.

But back to that word 'hype'. Part of Ford's aggressive push around the new Fiesta has been to talk about the importance of utilising persona-based design techniques. A design persona is a completely fictional character, created by the marketing and design departments, to which everyone involved in the development of the car can refer. The persona 'personifies' many of the lifestyle attributes that the car's target customer would have. They behave, have the same types of job, same types of friends and like doing the same types of things that the real world customer will do. And in the case of the Fiesta, the persona's name is Antonella.

According to press quotes from Ford designer Moray Callum, who we interviewed earlier this year:

"Antonella is an attractive 28-year old woman who lives in Rome. Her life is focused on friends and fun, clubbing and parties. She is also completely imaginary. She was the guiding personality for the Ford Verve, a design study that served as the basis for the latest-generation Fiesta."

However, while Ford has been keen to play up the importance of design personae in its current processes, and especially the one behind the Fiesta, many others - including ourselves, are sceptical about their usefulness. As Ben Kraal suggested, in response to the New York Times piece on this subject:

"Are the personae the result of long study of buyers and owners, aggregates of hundreds of tiny specific observations of many real people or are they simply invented from thin air?"

He goes on to suggest that he suspects it's the later, based on the following statement, again from Callum:

"Antonella cares more about the design and function of her telephone than that of her car. Her priorities in the Fiesta are visible in the car’s central panel, where controls inspired by those of a cellphone operate the audio and air-conditioning systems. Designers working on the Fiesta referred to the shape framing the dashboard instruments as “Antonella’s glasses.”"

So when Ford lent us a Fiesta recently, we wanted to try to test this development methodology's success using some real people (among other things - watch this space for more Fiesta content). Believing that, in fact, one of the biggest 'problem areas' that exists in car design today centres around designers rarely getting to spend time with, nor being able to understand the real needs and desires of their customers, we carried out some research in the real world... which consisted of shoving a video camera in people's face, and asking them what they thought.

We don't suggest this is conclusive, nor is it particularly scientific, but this five minute video features eight young professional 25-35 year olds who live and work in London - all of whom are target market customers for the Fiesta. Specifically, we've edited this video around their views on that interior design, inspired by Antonella's phone keypad and sun glasses:

If you haven't watched the video above, then this is your 'spoiler alert' warning. The views we got were quite interesting. Specifically, boys, rather than girls, seem much more won over by the car's centre console design. And judging by our research, the women we spoke to are looking for something in a car's interior that is much more sophisticated and classy than the keypad of Antonella's (presumably now three year old) mobile phone.

Does this illustrate the pitfalls in using design personae, such as Antonella? Partially, yes. While it is easy to see the usefulness of one dreamt-up character around which everyone on the project can focus; a made up character who can't answer back is very different from real people, in the real world who have real lives. Understanding what those people want from their car, asking them the right questions, and then being able to filter the information they provide and turn it into something that they never dreamt was possible, is to me the definition of the role of a good designer.

As one of the people in the video later said, the problem with the Fiesta's interior, is that it feels like something that "was designed by a bunch of male designers, who think they know what women want in the interior of a car", and that "in three years times, it will look terribly dated". Which is a shame, because otherwise the Ford Fiesta is an (externally) good looking, grown up, but still very fun to drive small car.

Posted by Joseph Simpson on 26th Auguest 2009

Disclosure: Ford is sponsoing The Movement Design Bureau's design and research work in 2009, and the Ford Fiesta was lent to us by Ford UK's press department free of charge. We have an independent brief, and are free to say what we want. If you don't think that's the case, we want to hear from you.

Silently rolling down Smith's production line, Ford's first EV is here. We drive it

It’s been a long time coming, but be in no doubt that the electric vehicle (EV) revolution is finally upon us. What makes us so sure? We’ve seen Ford’s first EV coming down a production line, and actually driven it on public roads.

While GM has long stolen headlines in the US with its Chevy Volt plug-in hybrid, cross-town rival Ford now looks set to beat it to market with a humble Transit van. It might not be Aptera-sexy, but its impact on the environment – especially in cities – could be in a different league to the trailblazers currently in the market, like Tesla.

Whereas most car drivers still worry about the range limitations inherent to electric vehicles, with a van or small truck – where daily routes tend to be predictable, and well under 100 miles a day in urban settings, ‘range anxiety’ for the driver practically disappears. Ford’s move to make its first mass-market electric vehicle a van, therefore seems smart – especially as many will go into big fleets, where operators can closely monitor vehicles and provide detailed feedback on the performance of what is still quite new technology.

First Ford Transit Connect BEV (here as Tourneo - a crew version) for the US, on the ramps in Smith factory

The Transit Connect BEV as Ford calls it, goes on sale in North America in 2010, but the first vehicles to hit American shores are rolling down a production line right now - in a factory in North-East England, where they’re built by Smith Electric Vehicles. Earlier this week, Smith’s Dan Jenkins showed us the first Ford Transit Tourneo Connect BEV on the production line floor, which you can see in this video below:

Smith has a long history of building electric vehicles, with a number of big-brand customers in Europe such as Sainsbury’s (supermarket), TNT (deliveries), and TK Maxx (retail) already using its vehicles in their fleets. They’ve been converting Ford vans for some years, so the official partnership between Smith and Ford that was announced last year – which will ultimately see electric Transits being built in a factory in Kansas City, seems logical.

The real proof of the pudding is in the eating though, and having seen the first production vehicle on the factory floor (see video above), we then got to drive Smith’s demonstrator prototype, fresh from a tour where it was shown to people like Californian Governor Arnold Schwarzenegger. As you’ll see in our video (below), from the back seat, the feeling of traveling at 50 miles per hour in a vehicle with no engine noise, feels more than “a little star trek”. But the real story is that, from behind the wheel, the Transit Connect BEV drives just like a regular car or van, only one that’s much simpler to operate, and much quieter on the move. We've driven the future, and it's electric:

Check out more videos from the day we spent with Smith on our Blip TV channel - and watch this space for more blogs and videos on this subject, which we're following very closely. All Movement Design Bureau material is available for republication under a Sharealike Creative Commons 3.0 license.

Posted by Joseph Simpson on the 21st August 2009

Images - Robb Hunter

Disclosure - Ford is sponsoring The Movement Design Bureau's design and research work in 2009 - however we have an independent brief and say what we think. If you disagree, we want to hear from you. Thanks to all at Smith - and especially Dan Jenkins - for giving up their time to show us round the factory.

The last 12 months of auto design - Joe's favourite things

I returned from France a few days ago to find Robb and Mark discussing the last 12 months of cars and car design, because they were thinking about which ones ought to be entered into the upcoming Spark design Awards.

While the auto industry’s been in the doldrums for some time now, Spark Awards provides an opportune moment to take a look at some of the more interesting cars, concepts and automotive details of recent times. So without further ado, here’s a scratch list of some Simpson favourites…

BMW Gina

Designed years ago, but then dumped in a secret hanger until such time when BMW needed an on-demand concept to unveil (the opening of BMW-Welt proved to be just such an occasion), BMW’s Gina is arguably the single most innovative thing to have happened in auto design for years. As its mastermind Chris Bangle remarked at unveiling “what do we need the skin of a car for anyway? What is it made out of? Does it have to be made of metal?” Too few ‘what if’ questions are asked in the auto world, and the moments that they do happen are typically hidden from public view – as this one was for so long. But we’re glad it finally saw the light of day, and that like all the best concepts it asks more questions than it answers.

Nissan Cube

In a world where even family hatchbacks are competing to set the fastest time in the class around the Nurburgring, Nissan offers a leftfield approach. The Cube has been around in Japan for years, but now Europe and the US are getting the second generation. Why? Nissan realise that most drivers aren’t interested in the minutae of cornering finesse, or top speed; they’re interested in something that manages to provide huge utility, but have personality at the same time. The Cube has both in spades. Essentially a box-on-wheels, it features a ‘sun and moon’ set of dials, ‘curvy wave’ seating, and asymmetric styling in the shape of one side rear window turning around the corner into the rear windshield. When he had one on test recently, Michael Banovsky noted “I feel awful leaving the cube downstairs at night. He looks so sad”. It’s the kind of car that elicits such feelings. Jean Jennings, Automobile Magazine and long-time Spark friend, raved about it to us recently, too.

 

Audi LED lights

They’re by no means universally loved, nor were Audi first to introduce LED headlight technology, but through smart design strategy and brilliant detailed execution, Audi have taken ownership of the LED headlight. Subtly different on the R8, A6, A5 and A4, the wavy bands of bright white lights, piercing through the daylight when in DRL mode, are now as much an Audi identification hallmark as the shield grille and four rings - leaving you in no doubt as to just which type of car is behind you, and would like you to move over, thank you very much…

Tottenham Court Road

Tottenham Court Road tube station has a really interesting atmosphere right now. This granddaddy of tube stations is about to be engulfed in a huge redevelopment project in preparation for London's Crossrail. It's pretty dilapidated and today there were some amazing distressed billboards, in no-man's land between ads.

Soho, London, 6 August 2009.

Future Influence. When Amy met Drew.

While Ford is busy designing cars (questionably) around a mythical Italian female persona called Antonella, it and other companies need to be adapting themselves to interact with another group entirely.

They may seem virtual, but they're very real, and they come with loyal, influential followers. And they don't wait to be hired - they crave to be hired and have more useful insights along the way than most who already are.

Drew Smith is one of a new generation of commentators, driving conversations online about the future. Subject experts, independent of mind and building their careers around a portfolio - of experience, opinion, connections and commissions. He edits the Downsideupdesign blog.

Amy talks to him below. Listen carefully, because he's exactly the kind of person who is starting to influence how brands are perceived, design conversations happen, and connections are forged. In the past, people either got jobs in an industry or didn't. Once they were in, they got locked behind walls for years, until they got onto a press spokesperson list. Now they can dive into and across industry projects, often hired because they've already articulated problems publicly. They can build their own unique identity, online content and networks of supporters, share their ideas and work together more easily with others than many who work in siloed departments. Many are cross-discipline, combining understanding of product, service and interactive design.

Drew is a vehicle designer and expert in making sense of the future of the autombile and car brands. Check out his views from earlier this summer on the failure of car companies to interest the 'digital generation'. It's important stuff that doesn't usually get talked about.

Drew is unique, but of course he's not - he's one of an emerging group. You might be carving out a similar purpose - in urban planning, product design, social software, interactive design, service design, environment technologies or services. The sky's the limit. If so, we'd love to get to know you.

Amy Johannigman aka @amydoesdesign interviewed @drewpasmith from The Movement Design Bureau in London. Drew was in the Australian outback, on holiday. Monday, 3 August 2009. Want to know more about Amy? Then read her views about the future of design in this piece here.